Trust & transparency

Our policies

The fine print, written in plain language — shipping, returns, terms, privacy, the rewards program and how we source — so you always know what to expect when you shop with Exclusively Brilliant.

How your order travels
Shipping & Delivery Policy
Standard shipping free, Express shipping $50, or collect it from the studio. Every shipment is insured, and delivery needs a signature.
Last updated November 4, 2026
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Shop with confidence
Return Policy
Initiate returns within 14 days of delivery. Pieces must be unworn and in original condition, with packaging and certificates. Custom-made pieces are final sale.
Last updated October 29, 2026
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Quality jewelry. Lasting relationships.
Our Promise, Care & Insurance
No warranty cards, no protection plans: just good jewelry, fair prices and people who answer when you call. If something isn't right, tell us and we'll work it out together.
Last updated November 1, 2026
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While we have it
Pieces Left in Our Care
When you leave a piece with us for a repair, a reset or a redesign: how we record and insure it, the risk in working on stones, and how long we can keep it.
Last updated October 29, 2026
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Checkout agreement
Terms & Conditions
The agreement you accept at checkout: your order, returns, made-for-you final sale terms, cancelling custom work, delivery requirements, and how disputes are handled.
Last updated October 29, 2026
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Your information
Privacy Policy
What we collect, how we use it, who we share it with, and the choices you have, including Do Not Sell or Share.
Last updated October 24, 2026
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Private Client Program
Membership & Points Program Terms & Conditions
The terms of the Private Client Membership & Points Program: eligibility, how points are earned and redeemed, and how changes are made.
Last updated October 24, 2026
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Where it comes from
Sourcing Policy
Skilled artisans, manufacturers and metal suppliers we check, natural diamonds through the Kimberley Process, CanadaMark when origin matters, and the paperwork behind any piece on request.
Last updated October 29, 2026
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Common questions

All

What is your return policy?

Most ready-to-ship pieces are eligible for return within 14 days of delivery. They must be unworn, with original packaging and certificates. Pieces custom-made for you are final sale, because they’re made just for you. That includes eternity bands, and items we produce in your size when that size isn’t in stock. See our full return policy for details.

What does shipping cost?

Standard shipping: free. Arrives 3–4 business days after it ships · insured · signature required on delivery. Express shipping: $50. Arrives 1 business day after it ships · insured · signature required on delivery. Collect it from the studio: free. Usually ready within 24 hours. We'll check the fit while you're here, clean it, and you'll leave wearing it. The Shipping & Delivery Policy has the rest.

Do you offer a warranty?

We don't offer a written warranty or sell extended protection plans. If something isn't right, tell us and we'll work it out together. For loss, theft and accidents, jewelry insurance is the real protection, and we write the appraisal your insurer needs, by appointment. Our promise says it in full.

Do points expire?

No. As of the current Program Terms, points do not expire.

Our promise

Consultations are complimentary

45 minutes with Molly, in the studio or on a call. No minimum, no pressure.

Cleaning and inspection, for life

Bring any piece of fine jewelry, whoever made it, any time we are open. We suggest every six months.

10% for military and first responders

Permanent, and it includes repairs, services and custom work.

Points on every purchase

3% back, and they never expire.

Gift cards

When you'd rather they chose it themselves.

Delivered by email. No expiry and no fees.

Send a gift card