Privacy Policy

What we collect

• ·Contact information: name, email address, and phone number (used for order updates and customer support).
• ·Shipping information: delivery address and any instructions needed to complete delivery.
• ·Order details: items purchased, order totals, and order history for service and recordkeeping.
• ·Site usage data: basic browsing activity (such as pages visited, products viewed, and cart activity) to improve the shopping experience.
• ·Appointments: the time you book, what the visit is for, and what you tell us before or during it, in the studio or on video.
• ·Photographs and descriptions you send us: for a repair, a custom design or an appraisal.
• ·Pieces you leave with us: the drop-off photograph, the description, its condition, any serial number or inscription, and the value you state.
• ·Your profile, if you add to it: birthday, anniversary and other dates, a partner's name, ring size and your wish list.
• ·Rewards and referrals: your points and their history, and the link between your account and anyone you refer.
• ·Appraisals: the description and value of the pieces we appraise for you.

Payments & financial information

Payments are processed securely through third-party payment providers (such as Stripe or Affirm, depending on checkout). We do not store your full credit card number or sensitive payment credentials on our servers.

Note: Payment providers may collect and store payment details in accordance with their own privacy policies and security standards.

How we use your information

• ·To fulfill and ship your order accurately and on time.
• ·To schedule and prepare for your appointments, and to make, repair or appraise your pieces.
• ·To provide receipts, invoices, and order status updates.
• ·To prevent fraud and protect customers and our business.
• ·To improve our website experience (performance, usability, and product discovery).
• ·If you opt in, to send newsletters or promotional emails (you can unsubscribe anytime), including an occasion offer if you added a date to your profile.

When we share information

We only share your information when necessary to provide service or comply with legal requirements. This may include:

• ·Payment processors (to complete transactions)
• ·Shipping carriers (to deliver your order)
• ·Service providers supporting website operations, analytics, and customer support
• ·Google (Google Analytics 4, Google Ads) and Meta (e.g. Meta Pixel), to measure site performance, attribute visits, and deliver or measure advertising. For visitors in the United States these tools are on by default until you choose Essential only or Do Not Sell or Share. Google and Meta can recognize your browser across other websites and apps. Under some state privacy laws this may be considered “sharing” for advertising purposes even though we do not sell your information for money.
• ·Legal compliance (when required by law)

We do not sell your personal information to third parties for their own marketing lists.

Cookies & analytics

We use cookies and similar technologies to support essential site functions, understand how customers use our website, and, if you allow it, support advertising and measurement through our tag manager (Google Tag Manager). For visitors in the United States, analytics and advertising cookies are on by default; you can turn them off at any time.

• ·Essential cookies: keep the site functioning, support checkout, and maintain your session.
• ·Cart/session cookies: remember items you’ve added to your cart.
• ·Analytics (Google Analytics 4): helps us measure performance and improve the shopping experience.
• ·Advertising & measurement (Google Ads, Meta): helps us understand which visits lead to appointments or purchases and measure ad campaigns. These tools receive technical identifiers and event data from your browser while marketing cookies are on.

Choosing Essential only in our cookie banner, or Do Not Sell or Share in the site footer, stops Google Tag Manager from loading on future pages, which disables GA4, Google Ads, and Meta tags managed through that container. Some features (including checkout) may not function properly if all cookies are blocked in your browser settings.

Your choices & requests

• ·Marketing emails: you can unsubscribe anytime using the link in the email.
• ·Access / updates: you may request corrections to your information by contacting us.
• ·Deletion requests: you may request deletion of your personal data, subject to legal and business recordkeeping requirements.
• ·Do Not Sell or Share / opt out of ad measurement: use the Do Not Sell or Share link in the site footer at any time. This applies Essential only cookie preferences immediately in your browser and on your session when connected, limiting Google and Meta tags loaded via our site. You can change preferences again under Cookie settings in the footer.

To request changes, email info@exclusivelybrilliant.com.

Text messages

If you give us a mobile number and tick the box to receive texts, we text you about that order, appointment or inquiry: updates, scheduling and pickup. We do not send marketing texts.

• ·Message frequency varies with your order or appointment. Message and data rates may apply.
• ·Reply STOP to any text to stop receiving them, and START to receive them again.
• ·For help, call (360) 519-5578 or email info@exclusivelybrilliant.com.
• ·Consent to receive texts is not a condition of any purchase.

We do not sell or share your mobile number or your consent to receive texts with third parties or affiliates for their marketing or promotional purposes. Text-message opt-in data and consent are shared only with the provider that sends our texts, and are excluded from every other category of sharing in this policy.

How long we keep it

• ·Orders and payments: for as long as tax and accounting rules require.
• ·Records about a piece (receipts, grading reports, appraisals, drop-off photographs): for as long as you might need us to stand behind it, or to show what it was.
• ·Marketing data: until you unsubscribe or ask us to delete it.
• ·Site and advertising data: Google and Meta keep what their tags collect under their own retention settings.

Children and security

Our site isn't meant for children, and we don't knowingly collect information from anyone under 13.

We protect your information with reasonable safeguards: card details are entered on our payment providers' own systems, never ours, and your information is seen only by our staff and the providers this policy names. No system is perfectly secure. If a breach affects your information, we'll tell you as the law requires.

Updates to this policy

We may update this Privacy Policy as our business evolves. Any updates will be posted on this page with a revised date.

If we change how we use information we already hold, in a way that matters, we'll tell you before the change takes effect, by email if we have your address, and ask first where the law requires it.